Recovery details and help
We’re still trying to recover records from the previous server. If usable data becomes available, we’ll verify it and restore missing records where possible while preserving your activity on the current site. We can’t guarantee when or how much can be recovered. We’ll update this notice as we learn more; you can contact support now without waiting.
Please do not pay again for a missing purchase. Contact us so we can check payment-provider records and restore verified missing payments, credits, or access. Some cases need manual review.
Can’t sign in, or is your recent account missing? The contact form is available without signing in. Use an email address you can access so we can reply.
Include the following in your message:
- Original order or transaction ID, payment provider, payment date, amount, and currency.
- Account email and username, if known.
- Links to any missing video or gallery purchases, and a short description of what is missing.
Do not send card numbers, passwords, private keys, or recovery phrases.
Eligible accounts with premium or a monthly card receive a one-time 200-credit recovery bonus. An account with both receives 200 credits total.
Lost time is also restored for eligible premium and monthly-card memberships. This bonus is separate from restoring verified missing purchases.
Existing recent login streaks are protected during this recovery. If yours still looks wrong, include that in your message.
